Working Papers and Peer-Reviewed Publications
2022
K. Kang, S. Doroudi, M. Delasay, and A. Wickeham.
A Queueing-theoretic Framework for Evaluating Transmission Risks in Service Systems during a Pandemic. Forth-coming in Production and Operations Management, special issue on Managing Pandemics: A POM Perspective. https://doi.org/10.1111/poms.13675
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K. Kang. Equilibrium analysis of unobservable M/M/1 queues with safety concerns. Working paper.
K. Kang, S. Doroudi, and M. Delasay. Evaluating the risk of disease transmission in a grocery store model using sojourn time overlaps. Working paper
2020
K. Kang, S. Doroudi, and M. Delasay. Prioritization in the Presence of Self-ordering Opportunities in Omni-channel Services. Under review in Manufacturing & Service Operations Management.
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Available on SSRN 3657637
Conference Presentations
"A Queueing-theoretic Framework for Evaluating Transmission Risks in Service Systems during a Pandemic"
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Virtual 2021 INFORMS Annual Meeting
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Virtual INFORMS Healthcare Conference 2021
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Virtual 2021 CORS Annual Conference
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"Designing Efficient Omni-Channel Services"
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Virtual 2020 INFORMS Annual Meeting
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"Coffee Shop Operations with Mobile Ordering"
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INFORMS-APS 2019, Brisbane, Australia
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POMS International, Tianjin, China
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2018 INFORMS Annual Meeting, Phoenix, AZ
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Queueing and Networks Workshop, Minneapolis, MN
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CMU SQUALL seminar, Pittsburgh, PA